FAQ

Frequently Asked Questions

Do you ship internationally?
Yes, we ship all around the world, just make sure you enter the right address during check out. Usually it takes between 15-25 days to ship around the world. 

What's your refund policy?
If products arrive faulty or broken, send us a message and we can organise a replacement or refund.

What currency are your prices in?
All prices are in USD, you will also be charged in USD via Paypal.

Why is carbon fiber so unique?
It's one of the world's most advanced materials. Simultaneously stronger and lighter than steel and aluminium, it is commonly used in advanced applications such as Formula 1 and Aerospace, where stiffness and lightweight properties are paramount. 

Does Carbon Fiber reduce the signal strength on my phone?
Yes, this is a known occurrence. Due to the material properties of carbon fiber, it will resist the propagation of radiation. You will notice reduced signal strength when using full carbon fiber phone cases, but your phone will still be functional. The Soft Carbon products are made from a PU material and will not affect signal strength.